Contact
Questions about BackSound Stream? Send us a message — we respond quickly.
What you can reach us for
A question about the player or your subscription
If you are already a customer, our support helps you straight away — you always get a person on the phone, no menu.
A fault
No music, or something playing up? Call us; we look in remotely and come out if needed.
Music in a new place
Tell us what kind of space it is and what is already installed, and we will tell you what it needs. Or request an on-site demo right away.
Sound system or equipment
Speakers, amplifiers, cabling, touchscreens — we design, supply and install it ourselves.
Something you do not follow
This is what most people call about, and it is never a silly question. How do I switch playlists, why am I hearing this track, can the terrace play something different from inside — we simply explain it, on every plan.
A price for your situation
Subscription prices are on the pricing page. For an installation, several branches or a combination with equipment already in place, we work it out for you.
Music licensing
What we do and do not arrange is a common question. The subscription covers streaming commercially; the Buma/Stemra and Sena licence you arrange yourself through mijnlicentie.nl. If you are unsure whether you are covered, give us a call.
Calling about a fault? This helps
1.
Your customer number or the name of the business — that tells us straight away which player it is.
2.
Whether it is one room or all of them. That halves the searching.
3.
Whether a light is on at the music computer and whether the network cable is in. Sounds trivial; it is the most common cause.
4.
When it started, and whether anything changed — a new router, building work, a power cut.
When we are available
You can call 24 hours a day: in the evening and at the weekend too you get a person on the line, no menu and no answering machine. That applies to every plan, including the € 9.99 entry one. A message through this form is answered on working days; if it is a fault, call — that is faster.
Rather have us come to you? Request an on-site demo →